Enrollment FAQ


 What is the Camp Enrollment Process?




1) Review Available Camps

Go to "Camps' in the main menu and select the desired camp for more information.


  
   

2) Select Camp

Select "Enroll" for the camp you wish to enroll.

 

3) Enter Required Fields

The enrollment form is in three sections, Child's Information, Parent Information, and Additional Contact Information.  Please complete entire form and hit "Next" button.

4) Validate Information

You will be presented with a validation screen, please confirm all information.  If you need to update any information, use the "Back" icon on the page, DO NOT USE THE BROWSER BACK BUTTON, this may cause your credit card to get double billed.

 

5) View Cart

The next screen will show you the camps you are enrolled for, but have not yet paid.  If you would like to enroll for additional classes, go back to "Camps" menu and select additional camps.  This can be repeated as many times as you like.

 

6) Check Out

When you are finished enrolling for all the camps, you can proceed to "Check Out".  Once this process starts, DO NOT USE THE BROWSER BACK BUTTON OR HIT SUBMIT MORE THAN ONCE as this may cause your credit card to get double billed.

 

7) E-mail Confirmation

When you are completed you will receive two e-mails, 1) confirmation of camp enrollment, 2) confirmation of payment.  Follow the instructions on the camp confirmation page and you are done.

8) Complete Required Forms

You will need to complete the Photo Release and Emergency Contact Form and MUST be provided on first day of camp.

Click Here for Form




What if I have Enrollment Issues?

If you have trouble enrolling for a camp, please send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.. Please give a detailed description of the problem you are having and when you tried to enroll, we will promptly respond.


What if I have Billing Issues?

If you have any billing issues or concerns please send an e-mail with details of your issues or concerns to This email address is being protected from spambots. You need JavaScript enabled to view it. and we will promptly respond. 


What is the Waiting List?

Full Camps will allow for "Waiting List" enrollment.  The waiting list requires all the same steps as above with the exception of payment.  You will be notified via e-mail and phone call if a position becomes available.  If a position does become available you can make your payment by logging onto the website and going to Account Information Menu and "Your Enrolled Camps"  where you see the "Pay Now" button.


What is the Refund Policy?

Cancelations are accepted until 3 weeks (21 days) prior to start of camp. If you are unable to cancel at least 3 weeks before the camp first day, no refunds will be given. Prior to that time you may receive a refund minus a $25.00 administrative fee.  This $25.00 fee also applies to any changes in camp registration not initiated by Matthews Playhouse.
 

If you have any additional questions, please e-mail This email address is being protected from spambots. You need JavaScript enabled to view it..

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