Enrollment FAQ


 Camp Enrollment Process (Begins February 1st)





1) All camps require PARENT registration with the Matthews Playhouse Website

Registration on the website only requires First Name, Last Name, Username, Email Address, and Password.  To register on the website click on "Website Registration" below.

Website Registration

If you are already registered with Matthews Playhouse website, login to the website below

Website Login

If you are already registered with Matthews Playhouse website but cannot recall your Username and/or Password, the link below will help you locate your missing information.  If this does not work, please re-register on the Website.

Login Assistance

 

2) Review Available Camps

Go to "Classes' in the main menu and select the class for more information.

Available Now
  
   

3) Select Camp

Select "Enroll" for the camp or event you wish to enroll.

 

4) Enter Required Fields

The enrollment form is in three sections, Child's Information, Parent Information, and Additional Contact Information.  Please complete entire form and hit "Next" button.

 

5) Validate Information

You will be presented with a validation screen, please confirm all information.  If you need to update any information, use the "Back" icon on the page, DO NOT USE THE BROWSER BACK BUTTON, this may cause your credit card to get double billed.

 

6) View Cart

The next screen will show you the camps you are enrolled for, but have not yet paid.  If you would like to enroll for additional camps, go back to "Classes" menu and select additional camps.  This can be repeated as many times as you like.

 

7) Check Out

When you are finished enrolling for all the camps, you can proceed to "Check Out".  Once this process starts, DO NOT USE THE BROWSER BACK BUTTON, this may cause your credit card to get double billed.

 

8) E-mail Confirmation

When you are completed you will receive two e-mails, 1) confirmation of camp enrollment, 2) confirmation of payment.  Follow the instructions on the camp confirmation page and you are done.

9) Complete Required Forms

You will need to complete the Emergency Contact Form and Photo Release Form and MUST be provided on first day of class / camp.

 

Files:
Emergency Contact Form
Date 2013-05-02 Filesize 11.36 KB Download 36

 
Photo Release Form
Date 2013-05-02 Filesize 7.24 KB Download 32

 



Enrollment Issues

If you have trouble enrolling for a camp, please send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. . Please give a detailed description of the problem you are having and when you tried to enroll, we will promptly respond.


Billing Issues

If you have any billing issues or concerns please send an e-mail with details of your issues or concerns to This email address is being protected from spambots. You need JavaScript enabled to view it. and we will promptly respond. 


Waiting List

Full Camps will allow for "Waiting List" enrollment.  The waiting list requires all the same steps as above with the exception of payment.  You will be notified via e-mail and phone call if a position becomes available.  If a position does become available you can make your payment by logging onto the website and going to Account Information Menu and "Your Enrolled Classes"  where you see the "Pay Now" button.


Refund Policy

Cancelations are accepted until 3 weeks (21 days) prior to start of class or camp. If you are unable to cancel at least 3 weeks before the class or camps first day, no refunds will be given. Prior to that time you may receive a refund minus a $25.00 administrative fee.  This $25.00 fee also applies to any changes in class registration not initiated by Matthews Playhouse.
 

If you have any additional questions, please e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. .

 

 

 

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