Enrollment FAQ


 Class Enrollment Process





1) All classes require PARENT registration with the Matthews Playhouse Website

Registration on the website only requires First Name, Last Name, Username, Email Address, and Password.  To register on the website click on "Website Registration" below.

Website Registration

If you are already registered with Matthews Playhouse website, login to the website below

Website Login

If you are already registered with Matthews Playhouse website but cannot recall your Username and/or Password, the link below will help you locate your missing information.  If this does not work, please re-register on the Website.

Login Assistance

 

2) Review Available Classes

Go to "Classes' in the main menu and select the class for more information.


  
   

3) Select Class

Select "Enroll" for the class or event you wish to enroll.

 

4) Enter Required Fields

The enrollment form is in three sections, Child's Information, Parent Information, and Additional Contact Information.  Please complete entire form and hit "Next" button.

 

5) Validate Information

You will be presented with a validation screen, please confirm all information.  If you need to update any information, use the "Back" icon on the page, DO NOT USE THE BROWSER BACK BUTTON, this may cause your credit card to get double billed.

 

6) View Cart

The next screen will show you the classes you are enrolled for, but have not yet paid.  If you would like to enroll for additional classes, go back to "Classes" menu and select additional classes.  This can be repeated as many times as you like.

 

7) Check Out

When you are finished enrolling for all the classes, you can proceed to "Check Out".  Once this process starts, DO NOT USE THE BROWSER BACK BUTTON, this may cause your credit card to get double billed.

 

8) E-mail Confirmation

When you are completed you will receive two e-mails, 1) confirmation of camp enrollment, 2) confirmation of payment.  Follow the instructions on the class confirmation page and you are done.

9) Complete Required Forms

You will need to complete the Photo Release and Emergency Contact Form and MUST be provided on first day of class.

Click Here for Form




Enrollment Issues

If you have trouble enrolling for a class, please send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. . Please give a detailed description of the problem you are having and when you tried to enroll, we will promptly respond.


Billing Issues

If you have any billing issues or concerns please send an e-mail with details of your issues or concerns to This email address is being protected from spambots. You need JavaScript enabled to view it. and we will promptly respond. 


Waiting List

Full Classes will allow for "Waiting List" enrollment.  The waiting list requires all the same steps as above with the exception of payment.  You will be notified via e-mail and phone call if a position becomes available.  If a position does become available you can make your payment by logging onto the website and going to Account Information Menu and "Your Enrolled Classes"  where you see the "Pay Now" button.


Refund Policy

Cancelations are accepted until 3 weeks (21 days) prior to start of class. If you are unable to cancel at least 3 weeks before the class first day, no refunds will be given. Prior to that time you may receive a refund minus a $25.00 administrative fee.  This $25.00 fee also applies to any changes in class registration not initiated by Matthews Playhouse.
 

If you have any additional questions, please e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. .