Matthews Playhouse offers the following services and accommodations to our patrons and participants in an effort to keep theatre accessible to everyone. If you have questions regarding accommodations for attending a performance, participating in classes or camps, or volunteering, please contact us!
Large Print Programs
Large print programs (magnified 2x) are available by request. Please contact our box office to request a large print program. We typically require 1 days notice in order to have these items available.
If you will be attending a performance with a service animal, please inform the Box Office when purchasing your tickets so that we may discuss your preferred seating location.
Assistive Listening Devices
The Fullwood Theatre is equipped with an assistive listening device system that works with either a pair of headphones or a neck-worn induction-loop (all accessories are available). These are offered free of charge, but a driver's license or valid ID is required as security. Please request a device through the box office upon your arrival.
Matthews Playhouse can provide you with a copy of the script, upon request one week prior to the performance date. Scripts must be returned to the box office following the performance. These are offered free of charge, but a driver's license or valid ID is required as security.
The main entrance, Fullwood Theatre audience spaces (including the lobbies), classrooms, and all restrooms are wheelchair accessible and ADA compliant. Any Staff person, House Manager or Usher will be happy to direct you to accessible rest rooms, water fountains, etc.
The Fullwood Theatre has accessible wheelchair/scooter locations. Please inquire about this seating at the time of purchase. There are transfer friendly seats available (with armrests that lift up), as well as removable seating, which is located in the rear of the theatre.
Entry and Exit Assistance
The building main entrance has ramp access from the parking lot, and a motorized door opener. We are happy to meet patrons who need additional mobility assistance at the front entrance of the Community Center. Please call our box office at 704-846-8343 upon arrival.