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Box Office Information

Many of our box office services are now automated for your convenience!  Click the buttons below in order to complete the following tasks right now, without having to wait for a box office representative for help!​

For tickets to a specific show or event, please visit that show's event page for a link to purchase tickets.

Online Box Office Self Service

Matthews Playhouse is glad to offer a credit for a future show or camp should you be unable to attend due to illness or COVID-19 related concerns. We regret that we are unable to offer a refund, and hope that you will  be able to join us for future programming. 

Please note that masks are encouraged at all times when in the facility.

Box Office Hours

Currently, our box office is not holding standard office hours. 
Call 704-846-8343 option 1 
or email with any
questions or issues, and a staff person will respond as soon as possible.


Ticket Prices and Fees

  • Ticket prices vary based on the type of show.  Please refer to the individual show pages for specific pricing for that show.

  • All tickets purchased are subject to NC state sales tax (7.25%) and a $2 ticket fee

  • Definitions for ticket types: 

    • Senior- is defined as ages 60 and up

    • Student-  is defined as ages 13 to 17 or anyone with a valid student ID

    • Child-  is defined as 3 to 12 years of age

Group Sales

You may now take advantage of our group rate ONLINE!  Read below to find out more...

Our shows are perfect for clubs, church groups, girl's night out, birthday parties, and more!  You can even rent a space in the historic Matthews Community Center for a private before or after party!  Click here for more information on facility rentals. 


Our group rate is for parties of 10 or more on all MainStage productions, and may not be combined with any other offers.  The group rate is a 10% discount off of the total price and will calculate automatically in our online box office when more than 10 tickets are purchased together.  Note that group tickets must be paid for in a singular transaction.  We cannot split payment.


For assistance with group sales, please contact our box office.

Ticketing Information & Policies

  • All tickets are reserved seating unless noted.

  • Tickets must be paid for when ordering. We accept cash, check, debit and most credit cards.

  • Everyone who enters the theatre must have a ticket, including young children.

  • Late arrivals will forfeit their reserved seating and will be seated in the first available seats in the rear of the theatre, at the discretion of the house or box office manager.

  • Tickets ordered online or by phone and designated 'will call' will be available for pick up in the Community Center lobby beginning one hour before the performance.

  • Tickets may be exchanged 48 hours in advance, subject to availability. We regret that we cannot offer refunds, except in the event where a show is cancelled by the presenter due to a force majeure or act of god.  

  • Matthews Playhouse will no longer be honoring coupons from any 3rd party sources. We apologize for any inconvenience this may cause.

Refund Policy

Tickets may be exchanged for another performance up to 48 hours in advance, subject to availability.

We regret that we cannot offer refunds, except in the event where a show is cancelled by the presenter due to a force majeure or act of god.

For outdoor performance ticketing questions, please visit our Outdoor Performance FAQ page.

When is a Child Ready for Live Theatre?

Matthews Playhouse is the perfect place for a young child's first exposure to live theatre. Some of our shows for young people last about an hour, and children four and up will enjoy the show, even if they don't completely follow the story line. Children who attend theatre in the early years tend to enjoy and better understand performances when they are older.

We have recommended ages for each show.  Recommended ages are only guidelines, based on material and length of show. Please carefully consider whether a performance is appropriate for your child before planning to attend.  Children must be able to sit through the performance, with no electronics, and without disruptions to the other patrons.  This applies to all Mainstage and School of Theatre shows.

We are required to ticket every patron and regret that we cannot offer refunds if you need to leave the performance early.

Everyone entering the theatre must have a ticket, including young children.

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