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Box Office Information

Many of our box office services are now automated for your convenience!  Click the buttons below in order to complete the following tasks right now, without having to wait for a box office representative for help!​

For tickets to a specific show or event, please visit that show's event page for a link to purchase tickets.

Online Box Office Self Service

Box Office Hours

Currently, our box office is not holding standard office hours. 
Call 704-846-8343 option 1 
or email with any
questions or issues, and a staff person will respond as soon as possible.

Ticket Pricing

  • Everyone who enters the theatre must have a ticket, including infants and young children.

  • Ticket prices vary based on the type of show.  Please refer to the individual show pages for specific pricing for that show.

  • All tickets purchased are subject to NC state sales tax (7.25%) and a $3 ticket fee

  • Definitions for ticket types: ​

    • Senior- is defined as ages 60 and up

    • Student- is defined as anyone attending a primary K-12 School or Homeschool or College/University. 

    • Child- is defined as 12 years of age or under. 

    • Military- is defined as active service members, retired military, veterans, and spouses.

  • Tickets must be paid for when ordering. We accept cash, check, debit and most credit cards.

  • We regret that we cannot offer refunds, even in the event where a show is canceled by the presenter due to a force majeure or act of God.

  • Tickets may be exchanged for another performance at any time before the performance, subject to availability.

  • Matthews Playhouse is glad to offer a credit for a future show or camp should you be unable to attend due to illness or COVID-19 related concerns. We regret that we are unable to offer a refund, and hope that you will  be able to join us for future programming. 

  • Tickets may be exchanged and reprinted online 

  • Matthews Playhouse will no longer be honoring coupons from any 3rd party sources. We apologize for any inconvenience this may cause

Refund & Exchange Policy

If so, we've got you covered! Your group can enjoy the very best of Matthews Playhouse of the Performing Arts, complete with exclusive access and benefits. Performances at Matthews Playhouse are ideal for Senior Communities, Neighborhood Associations, Corporate Entertaining, Fundraising Benefits, Church Groups, Scouting Groups, Clubs, Friends/Families, Birthday Parties and more. Are you ready to start planning your group?

Are you planning a group outing for 10 or more people?

Group Sales

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  • *SAVE ON TICKET PRICES: Groups of 10 or more will receive an additional 10% off their total ticket price on all MainStage productions. The discount will be calculated automatically when more than 10 tickets are purchased together online.  This is on top of discounts we already offer to students, seniors, and members of the military. Groups that purchase their seats during the show’s 2-week “Early Bird Special” window will save an additional 15% off. Please note that group tickets must be paid for in a singular transaction- we cannot split payment.

    • *Group Discounts only apply to our Mainstage Season productions and cannot be used for our special seasonal events (i.e. Halloween Haunted Trail, Breakfast with Santa, etc).

  • FREE & EASY PARKING: We have ample space for bus and van parking. Parking for all patrons is FREE and can be found adjacent to the Community Center, behind the Community Center in the “school bus parking lot” of Matthews Elementary School, and the side & rear parking lots of the First Baptist Church.

  • PERSONALIZED SERVICE: Group organizers have the option of utilizing our online tools to purchase their reserved tickets, or contact our Box Office for a personalized group booking experience.

  • ACCESSIBLE & FLEXIBLE SEATING: We advise arriving early, about 20-30 minutes prior to the show so audience members can be seated comfortably. **Late arrivals will not be guaranteed their reservation and will be seated at the discretion of the Matthews Playhouse staff and volunteers**

  • PROMOTIONAL ASSISTANCE & RESOURCES: Logos, art, and assets to promote your trip to group members available upon request, including:

    • Large Print Programs: Large print programs (magnified 2x) are available by request.  Please contact our box office to request a large print program.  We typically require 2-3 days notice in order to have these items available.

    • Scripts: Matthews Playhouse can provide you with a copy of the script, upon request one week prior to the performance date. Scripts must be returned to the box office following the performance. These are offered free of charge, but a driver's license or valid ID is required as security.

  • BACKSTAGE TOURS + ACTOR MEET & GREETS based on availability: We will be happy to arrange for a brief 15-20 minute post-show backstage tour and/or actor meet and greet for no additional charge for groups of 10 or more. To arrange a backstage tour and actor meet & greet, the group organizer must contact the box office and make arrangements at least 7 business days before the performance date.  

  • ACCESSIBILITY: The Matthews Playhouse of the Performing Arts is located inside the Matthews Community Center, and has the following facility is wheelchair accessible and assisted listening devices are available upon request. 

    • Assistive Listening Devices: The Fullwood Theatre is equipped with an assistive listening device system that works with either a pair of headphones or a neck-worn induction-loop (all accessories are available).  These are offered free of charge, but a driver's license or valid ID is required as security. Please request a device through the box office upon your arrival.

    • Wheelchair Access: The main entrance, Fullwood Theatre audience spaces (including the lobbies), classrooms, and all restrooms are wheelchair accessible and ADA compliant. Audience members are welcome to use the elevator located in the Matthews Community Center lobby. There are restrooms on the 1rst and 2nd floor. Any Staff person, House Manager or Usher will be happy to direct you to accessible restrooms, water fountains, etc. 

    • Accessible Seating: The Fullwood Theatre has accessible wheelchair/scooter locations.  Please inquire about this seating at the time of purchase.  There are transfer friendly seats available (with armrests that lift up), as well as removable seating, which is located in the rear of the theatre.

    • Entry and Exit Assistance: The building main entrance has ramp access from the parking lot, and a motorized door opener. We are happy to meet patrons who need additional mobility assistance at the front entrance of the Community Center. Please call our box office at 704-846-8343 upon arrival.

    • Service Animals:  If you will be attending a performance with a service animal, please inform the Box Office when purchasing your tickets so that we may discuss your preferred seating location.

    • Please visit our Accessibility page for more information

Group Sales Benefits

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