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Box Office Information

Many of our box office services are now automated for your convenience!  Click the buttons below in order to complete the following tasks right now, without having to wait for a box office representative for help!​

For tickets to a specific show or event, please visit that show's event page for a link to purchase tickets.

Online Box Office Self Service

Box Office Hours

Currently, our box office is not holding standard office hours. 
Call 704-846-8343 option 1 
or email with any
questions or issues, and a staff person will respond as soon as possible.

Ticket Pricing

  • Everyone who enters the theatre must have a ticket, including infants and young children.

  • Ticket prices vary based on the type of show.  Please refer to the individual show pages for specific pricing for that show.

  • All tickets purchased are subject to NC state sales tax (7.25%) and a $3 ticket fee

  • Definitions for ticket types: ​

    • Senior- is defined as ages 60 and up

    • Student- is defined as anyone attending a primary K-12 School or Homeschool or College/University. 

    • Child- is defined as 12 years of age or under. 

    • Military- is defined as active service members, retired military, veterans, and spouses.

  • Tickets must be paid for when ordering. We accept cash, check, debit and most credit cards.

  • We regret that we cannot offer refunds, even in the event where a show is canceled by the presenter due to a force majeure or act of God.

  • Tickets may be exchanged for another performance at any time before the performance, subject to availability.

  • Matthews Playhouse is glad to offer a credit for a future show or camp should you be unable to attend due to illness or COVID-19 related concerns. We regret that we are unable to offer a refund, and hope that you will  be able to join us for future programming. 

  • Tickets may be exchanged and reprinted online 

  • Matthews Playhouse will no longer be honoring coupons from any 3rd party sources. We apologize for any inconvenience this may cause

Refund & Exchange Policy

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