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School of Theatre Frequently Asked Questions
Do you offer financial assistance?
Scholarships are available for students who have financial need. Please complete a full application, including necessary tax documentation, so that we can properly process your scholarship application. Please click here to complete the form and make sure to tell us about your amazing student!
What if I have enrollment or billing issues?
The system will prompt you to send a help ticket to Arts People, our software vendor, for support. If you continue having trouble enrolling, please call 704-846-8343 or email us at email@example.com. Please give a detailed description of the problem you are having and when you tried to enroll, we will promptly respond.
What happens if my student needs to miss class?
Since each student is necessary for our community and ensemble-based work, attendance for all sessions is important. However, if your student will be late or needs to miss a class due to an illness, please alert the Education Department firstname.lastname@example.org in order that we can plan accordingly.
Can my student make up a class?
Unfortunately, our teaching artists’ schedules are pre-determined and we are unable to accommodate make-up classes.
The Tale of Peter Rabbit, 2022
Photo Courtesy of Tom Henderson Photography
Will I receive information about my class prior to the first day?
Yes, our Education Department will send confirmation emails one week before the start of a class and first day emails on the business day before the first day of a class or camp.. Be sure to check the email associated with your account to receive information about your student’s upcoming camp or class.
Will there be a performance at the end of the class?
Most SOT classes are process-oriented and do not culminate in a performance. However, time is set aside on the last day for students to share the process and what they have learned in the class. We invite friends and family to attend. You will receive more information from your class before the last day of class.
What happens if I want to cancel the class?
Cancellations are accepted until 3 weeks (21 days) prior to the start of camp/class. If you are unable to cancel at least 3 weeks before the camp/class first day, no refunds will be given. Prior to that time you may receive a refund minus a $50 administrative fee. This fee also applies to any changes in camp/class registration not initiated by Matthews Playhouse
How do I contact the Education Department?
The Education Department can be contacted via email at email@example.com or by phone at 704-846-8343.
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