top of page

School of Theatre Frequently Asked Questions

Do you offer financial assistance?

Scholarships are available for students with demonstrated financial need. To apply, please complete the full application, including necessary tax documentation. Your application will then be processed accordingly. Click here to access the application form and don't forget to share details about your exceptional student!

What if I have enrollment or billing issues?

If you encounter enrollment or billing issues, the system will guide you to submit a help ticket to Arts People, our software vendor, for assistance. Should you continue experiencing difficulties, please reach out to us directly at 704-846-8343 or via email at Please provide a detailed description of the problem and the time of your enrollment attempt, and we'll respond promptly to assist you.

What happens if my student needs to miss class?

While consistent attendance is crucial for our community and ensemble-based work, we understand that unforeseen circumstances may arise. If your student will be late or absent due to illness, please notify the Education Department at so that we can make necessary arrangements.

Can my student make up a class?

Unfortunately, our teaching artists' schedules are pre-determined, making it challenging to accommodate make-up classes.

PeterRabbit - 038.jpg

The Tale of Peter Rabbit, 2022
Photo Courtesy of Tom Henderson Photography

Will I receive information about my class prior to the first day?

Yes, you will receive confirmation emails from our Education Department one week before the start of a class, and first day details will be emailed on the business day preceding the class or camp start date. Please ensure to check the email associated with your account for updates regarding your student's upcoming activities.

Will there be a performance at the end of the class?

Most SOT classes are process-oriented and do not culminate in a formal performance. However, time will be allocated on the last day for students to share their progress and what they've learned. Friends and family are invited to attend this session. Further details will be provided by your class instructor before the last day of class.

What happens if I want to cancel the class?

Cancellations are accepted up to 3 weeks (21 days) prior to the camp/class start date. Refunds, minus a $50 administrative fee, will be issued for cancellations made within this timeframe. No refunds will be given for cancellations made less than 3 weeks before the start date. Please note that the administrative fee also applies to any changes in camp/class registration not initiated by Matthews Playhouse.

How do I contact the Education Department?

You can reach the Education Department via email at or by phone at 704-846-8343. We're here to assist you!

bottom of page