Know Before You Go

Tickets

Most of our performances are reserved seating only and tickets may be purchased in advance.
Once you have purchased your tickets, an email will be sent to you with a link. You will have the option of downloading your mobile ticket and adding it to your smart phone’s wallet app before arriving at the theatre.
Patrons are also welcome to print their tickets and bring them to the theatre, or contact the box office and request that your tickets are printed and will be ready to pick up prior to the performance.

The performance will start on time. To avoid disruptions for the audience and for the actors, late arrivals will forfeit their reserved seating and will be seated in the first available seats in the rear of the theatre, at the discretion of the house or box office manager. Please plan to arrive 20-30 minutes before the show opens to guarantee you will be seated in the section that you chose while making your reservation.

The Matthews Playhouse Marketplace will be open at least 30 minutes prior to the start of the performance and during intermission (if applicable). The Marketplace sells standard concessions along with t-shirts, themed gifts, and chances to win a deluxe raffle basket for each show. All sales proceeds from the Marketplace go towards our Sponsor-A-Student Fund and Courtney Ballard Scholarship Fund for our School of Theatre students and Summer Camps students in need of financial assistance. The Matthews Playhouse Marketplace is located in the lower lobby near the front entrance to the Matthews Community Center.

Photography or recording of any kind is strictly prohibited inside the auditorium.
Please turn your cell phone either completely off or put on airplane mode before the performance begins. This step will help improve the audience experience and audio quality of our sound system. Simply silencing your phone is not enough.
Outside food and drink are not permitted in the venue.
For safety reasons, large bags and backpacks are not allowed into the facility. Matthews Playhouse reserves the right to inspect belongings and limit access to the premises. There will be no coat check available at this time.

Parking is FREE and can be found adjacent to the Matthews Community Center, behind the Community Center in the “school bus parking lot” of Matthews Elementary School, and the side & rear parking lots of the First Baptist Church. Click here for a map and directions to the theatre.

The Matthews Community Center will be open at least 60 minutes before the performance start time. Doors to the theatre will open 20-30 minutes before the performance start time.

Masks are strongly recommended but not required for all ticket holders. We request patrons and staff to stay home if they are feeling ill to protect other patrons, cast, crew, and staff. Matthews Playhouse is glad to offer a credit for a future show or camp should you be unable to attend due to illness or COVID-19 related concerns.